Tuesday, March 14, 2006

When two-oh-two goes four-oh-four.

So its there, from a stroll around downtown Denver Colorado and a tasty Prime Rib steak and a bar celebrating St. Patricks Month that the Bossman and I part ways at Denver Int'l. Personal car service all the way to the terminal. With a smile.

And only seconds after we parted ways and he drove off, did I see the departures board - Flight 202 to DC - Cancelled. I checked the screen again, flight after flight "On Time", and flight 202 "Cancelled".
Well isn't that a symbolic turning point from the part of my trip that is paid and organised by uncle Disney to that part that is paid for and organised by me. Lets see what the check-in desk guy can do for me.

Well, what he can do is a flight the next day to Raleigh, and after some negotiation will pay my nights hotel room. Great, i've given up a suite at the Marriott for some airport b&b.
We try a few other options and he can put my on a flight heading East that connects to Charlotte - and gets there an hour before my plane would have landed at Raleigh. Its nice he's being flexible, and seems all too willing to help. I wonder if I've ever helped somebody do something they didn't want to do, or worse didn't KNOW they didn't want to do.

Its all too easy to help somebody in need, and its all to comfortable to feel good about doing it. But what I really needed what him to say "Don't fly to Charlotte, its 180 Miles off course. And don't connect via Orlando, either" But I told him I wanted to go to NC and he got me there, and was probably happy to help and felt good for meeting my needs.
There is a lesson to be learned about being helpful though.

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